Applied AI and systems for small and medium businesses.

Challenge

An 8-figure DTC brand was drowning in fragmented information across messaging, email, calendars and a dozen spreadsheets. Decisions waited on someone stitching the picture together by hand.

What was built

A unified AI operating system: a knowledge layer wired to 15-plus tools, 40-plus custom skills, and scheduled automations that read across the business and write daily and weekly executive briefings.

Challenge

A global professional-services firm needed a clear route from fragmented requirements to a coherent ERP plan, with confidence on scope, sequence, data migration and adoption risk.

What was built

Led discovery and solution shaping across business processes, ERP module mapping, GAP analysis, MVP definition and a phased roadmap, built around native-first configuration and business-readable effort.

Challenge

Key metrics lived in six spreadsheets owned by different people on different cadences. Consolidated reporting was a manual weekly grind with no on-demand view.

What was built

A KPI intelligence layer: specialised skills pulling live data from all six sources, covering supply chain, finance, service and growth across four trading entities, orchestrated into one view.

Challenge

Discovery information was high-volume, inconsistent and hard to convert into delivery-ready backlog items, slowing every ERP implementation down.

What was built

Redesigned requirements collection using AI voice-to-text, trained model workflows and structured prompts, translating stakeholder language into Gherkin-style user stories, acceptance criteria and tasks.

Challenge

Support volume swung three to five times higher in peak season. Scaling headcount for the peaks was slow and expensive, and quality slipped under pressure.

What was built

A customer-service AI strategy and tooling stack: response automation, AI triage and storefront chatbot integration, all chosen against clear ROI criteria so a lean team could absorb the spikes.

Challenge

Two growth problems, years apart: a retail business that needed to scale, and a consulting practice that needed a commercial engine built from the ground up.

What was built

Scaled retail turnover from roughly GBP 200k to GBP 500k as Managing Director. Then, as head of business development at an ERP consultancy, built a sales function and go-to-market, overseeing GBP 1.65m of revenue.